hi44 Privacy Policy
Your personal information is completely safe with us — this page clearly explains how hi44 collects, uses, and stores your data.
Introduction and Scope
hi44 treats your privacy with the highest importance. This Privacy Policy describes what kind of personal information is collected from you when you use the hi44 platform, how that information is used, who it may be shared with, and what rights you have over your information.
This policy applies to the hi44 website, mobile platform, and all related services. By using hi44, you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.
hi44 uses SSL encryption and modern security technology to keep all your personal and financial information safe. We never sell your information to third parties without your consent.
What Information We Collect
We collect various types of information when you register and use the hi44 platform. The types of information collected are described in detail below.
Personal Identity Information
At the time of registration, we collect your name, date of birth, national identity card number (if applicable), email address, and any other information required to create your account.
Financial and Transaction Information
Information related to your payment method is collected during deposits and withdrawals. This includes your bKash, Nagad, Rocket, or Upay account numbers and transaction history.
Technical and Device Information
Your browser type, operating system, IP address, device identifier, and information about your browsing activity on the platform are collected automatically.
Gaming Activity Information
All gaming-related information is stored, including your play history, bet amounts, win and loss records, preferred game categories, and session duration.
Communication Information
We store information provided when you contact us via live chat, email, or any other channel, including details of complaints and requests.
Location Information
Your approximate geographic location may be determined through your IP address. This information is used primarily for security verification and to enforce geographic restrictions.
How We Use Your Information
hi44 uses the information it collects only for specific and lawful purposes. The main reasons for our use of information are described below.
Account Management and Service Delivery
Personal information is used to create, verify, and manage your account. This ensures that the right person is accessing the right account.
Transaction Processing
Financial information is used to process deposit and withdrawal requests and to ensure the security of financial transactions.
Customer Support
Your information is used to resolve your issues and requests and to provide effective support through 24/7 live chat.
Fraud Prevention and Security
Technical information is analysed to detect suspicious activity, keep accounts secure, and prevent financial fraud.
Responsible Gaming
Your gaming behaviour data is analysed to identify possible signs of addiction, and supportive measures are taken where necessary.
Platform Improvement
Information is used to analyse user experience, improve platform performance, and introduce new features.
Information Storage and Security
hi44 follows the highest security standards when storing your personal information. Our data storage and protection methods are described in detail below.
Encryption and Security Technology
- All data transmissions are secured by SSL encryption.
- Sensitive information is stored using industry-standard encryption technology.
- Financial information is stored in a separate encrypted system.
- Regular security audits and vulnerability assessments are conducted.
- Two-factor authentication is used to protect accounts.
Data Retention Period
Information is retained while your account is active and for a specified period after the account is closed. Financial and transaction-related information is kept for a defined period in accordance with legal obligations. Once the retention period ends, data is deleted by a secure method.
Important:
Never share your account password or login details with anyone. No representative of hi44 will ever ask for your full password.
Our system follows fair play principles and all information is processed in a secure environment.
Information Sharing and Disclosure
hi44 does not sell or rent your personal information to third parties. However, limited information may be shared in certain specific circumstances.
Service Partners
Only the necessary information is shared with trusted third-party partners for payment processing, technology services, and security verification. These partners are contractually bound to protect your information.
Legal Obligations
Information may be disclosed as required by a court order, a lawful request from a law enforcement agency, or as part of a legal process. In such cases, we disclose the minimum necessary information within the limits of our legal obligations.
Anti-Money Laundering
As part of complying with applicable laws on financial crime and money laundering prevention, required information may be provided to regulatory authorities.
Outside the cases mentioned above, your information will not be disclosed to third parties without your consent for any other purpose.
Cookies and Tracking Technology
hi44 uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.
Essential Cookies
These cookies are essential for the basic functioning of the platform. They maintain your login session, store security tokens, and ensure continuity of gaming sessions. These cookies cannot be disabled, as the platform will not function properly without them.
Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalised preferences. They make your experience more convenient.
Analytics Cookies
Anonymous analytical data is collected to understand which sections of the platform are used most and to improve the user experience.
Managing Cookies
You can manage cookies by changing your browser settings. Please note:
- Blocking essential cookies will prevent you from logging in to the platform.
- Disabling functional cookies means your preferred settings will not be saved.
- Disabling analytics cookies will not affect your use of the platform.
- Please refer to your browser's help page for guidance on changing browser settings.
Your Rights Over Your Information
As a hi44 user, you have several important rights over your personal information. We fully respect these rights.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide details of all the information we have stored about you.
Right to Rectification
If any of the information we hold about you is incorrect, you may request that it be corrected. We will update the information as quickly as possible.
Right to Erasure
After closing your account, you may request that information beyond what is required by legal obligations be deleted. Information required for financial and legal purposes must be retained for a specified period.
Right to Object to Processing
You may object to the processing of your information for specific reasons. You have the right to withdraw your consent to marketing communications at any time.
Right to Data Portability
You may request that the information we hold about you be provided in a structured and readable format. This gives you greater control over your information.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted, such as when there is a dispute about the accuracy of the information.
To exercise any of the rights above, email [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.
Age Restrictions and Protection of Minors
hi44 is operated for individuals aged 21 and above only. We are committed to ensuring that minors cannot access our platform.
Minor Protection Policy
- An age verification process is carried out at the time of registration.
- If there is reason to suspect that a person is under 21, the account may be temporarily suspended.
- If a minor's account is identified, it is immediately closed and all funds are returned.
- We do not knowingly collect information from minors or conduct marketing activities directed at them.
For individuals aged 21 and above only. Play responsibly.
Payment and Financial Information Security
Financial transactions on hi44 are completely secure. We follow the highest standards to protect your payment information.
Payment Information Processing
Transactions are completed via bKash, Nagad, Rocket, Upay, and bank transfer. SSL encryption is used for every transaction. Information is shared with payment partners only to complete transactions, and they also adhere to strict data protection policies.
Financial Record Keeping
All records of deposits and withdrawals are stored securely. These records may be used for dispute resolution, fraud investigations, and legal requirements. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.
Security Assurance
- All transactions secured by SSL
- Financial information in a separate encrypted database
- 24/7 financial fraud monitoring
- Suspicious transactions flagged automatically
- Withdrawals typically completed within 1 hour
- All transactions conducted under fair play principles
Privacy Policy Changes
hi44 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- A notification will be displayed on the platform.
- You will be informed of the changes at your registered email address.
- The "Last Updated" date at the top of this page will be changed.
- If you continue using the platform under the revised policy, you will be considered to have consented to the new policy.
If you have any questions or concerns about the privacy policy, please read the new policy in full after any changes and contact our support team if needed.
Contact Us
If you have any questions, comments, or requests to exercise your rights regarding your information related to this privacy policy, please reach us through the channels below.
Support Center
Related Policies
Visit our other policy pages to learn more: